Some cakes may not be copied exactly from pictures provided by customers due to potential copyright infringement.

Celebration Cakes
To confirm an order a deposit of £20 is required. This deposit is transferrable if the date required is changed but non-refundable if the order is cancelled within ONE WEEK of the date required. Balance is payable by cash or card on collection. BACS transfer should be made before collection.

Wedding Cakes
To confirm an order, a deposit of £50 is required. This deposit is transferrable if the date required changes. But non-refundable if the order is cancelled within ONE MONTH of date of wedding. The balance is due 1 week before the delivery or collection of the wedding cake. We accept payment by cash, card & BACS transfer.

Delivery/Collection
Free delivery and set-up at your venue where possible for Wedding Cakes can be offered within a 20-mile radius, subject to availability.  This excludes Bank Holidays where a min charge applies. Outside this area, mileage is chargeable at 60p per mile round trip. We reserve the right to withdraw the offer of delivery subject to distance, venue accessibility and time required. Adverse or freak weather conditions such as snow or floods etc may make your venue inaccessible and therefore we may be unable to deliver your cake. We would advise that you purchase wedding insurance to cover yourselves for any such eventuality.

Please note that once any cake has been collected, the customer accepts the cake is suitable for purpose &the full responsibility for the safety of the cake is with the customer, extra care should be taken in transporting the cake in vehicles and TLVTR will not be responsible for any damage to the cake that may occur after it has left the shop.

Cakes decorated with fresh flowers
If your cake design requires fresh flowers, we advise that you ask your florist to supply these as per the design you have chosen. We request the florist leaves these for us to decorate the cake on site or you make suitable arrangements if you are collecting the cake for transporting to your venue.

Please note some flowers are not suitable for use as a cake decoration. Ask your florist for details regarding toxicity. We will not be responsible for any contamination that may arise from misuse of flowers or foliage.

Cakes decorated with non-edible materials
The use of non-edible materials for cake decoration is popular. Please note that the ‘craft jewels’ and accessories such as brooches, ribbons, silk flowers, diamantes, beads, feathers, etc. that are used to decorate some cakes are not edible and must be removed from your cake before serving. Such decorations are used at the customer’s request and TLVTR accepts no responsibility for any injury that may arise from their use.

Storing your cake.
Keep in a cool place, away from direct sun light. Moisture can affect the icing humid, damp or cold conditions will soften the icing and may cause it to crack.
Do not put cake in the fridge.
Once cut, store in an air tight container ideally wrap with cling film.
Sponge cake is best eaten within 5 days of purchase

Our cakes are made fresh for each order so you may freeze any left-over cake if you wish.

Outside Catering
To confirm an order, a deposit of £50 is required. This deposit is transferrable if the date required changes. But non-refundable if the order is cancelled within TWO WEEKS of date of event.

The balance is due 1 week before the event.

We accept payment by cash, Credit/Debit card & BACS transfer.

Any dietary requirements must be discussed at booking and confirmed when final balance is paid. TLVTR will ensure all notified allergens will be clearly marked for customers. TLVTR will not be responsible for any allergens not notified and any reactions resulting from such omissions.

Delivery of buffets etc will be made to venue approx. one hour before start of event as stated by the customer. The customer is responsible for ensuring the food is refrigerated or disposed of 3 hours after the notified delivery time. TLVTR will leave details of the delivery time with the buffet. All trays/dishes/plates/bowls etc provided by the TLVTR will be subject to a returns/breakage deposit of £30. Which will be refunded when all such equipment has been returned by customer or collected by TLVTR staff. The customer is responsible for requesting this refund.

Afternoon Tea Wedding Breakfasts
Each booking is subject to a planning meeting with TLVTR staff to ensure details are confirmed for both parties. Payment details and dietary requirements as for outside catering information.

China Hire
TLVTR can supply china hire for your event with or without provision of outside catering. A 10% discount is applicable if china hire & catering is booked for the same event. Payment details as for outside catering information. A breakage deposit is payable depending on hire details and customers will be notified of this charge via their quote information.

Afternoon Tea Bookings
Afternoon Tea is available by appointment, TLVTR may provide afternoon tea’s without prior booking as & when possible but not on a regular basis.

TLVTR has a seating capacity of 20 at any one sitting. Tables are bookable in any combination of guest numbers up to this total. Due to TLVTR available space TLVTR reserves the right to set table numbers that are best suited to safe and swift service, TLVTR will not be responsible for customers moving tables or chairs within the space available, customers do so at their own risk.

TLVTR is available for private hire for guests up to the maximum seating capacity of 20.

Any table booked for under 12 guests is subject to a deposit of £5pp with balance payable by bill on the day.

Private hire arrangements are for parties of 12 guests & over. Private hire events must be paid for in full one week before date of event.

TLVTR routinely offers 2 sittings at 12 noon & 2pm, guests have tables for one & a half hours maximum. Afternoon Tea by Appointment is offered Wednesday through to Saturday every week TLVTR is open. Private hire arrangements offers guests their tables for 2 hours for their party.

Other days & times are available by prior request & TLVTR reserves the right to decline bookings if necessary.