TLVTR Take Our Customer’s Privacy Very Seriously.
What Customer Information Do We Handle and/or Collect?
2.) We automatically receive from your internet use such information as your IP address, the URLs of sites from which you arrive at the TLVTR website, your type of browser and your ISP.
3.) All customers are required to enter their email address; delivery and billing address and contact telephone number(s) when placing an order with us.
4.) All orders placed with TLVTR are recorded within a personal account for each customer. Payment details are NOT stored anywhere on our site and are not visible to any of our employees or web developers.
Please Note – We do not store credit card details nor do we share customer details with any 3rd parties.
5.) All users of the website who raise queries regarding any of our services by email or telephone must supply either an email address or contact telephone number for us to respond to in answering the query. These contact details are not used for any other purpose than answering the query that has been raised and is not shared with any third party. These details are not used by TLVTR for any marketing purposes.
What Purposes Is This Information Used For?
1.) Cookies and other technologies used by our website are used for the following purposes; to customise your shopping experience by remembering items placed in your basket and any details entered into the checkout stages to prevent you having to enter them again before placing an order. When returning to our site having already placed an order your name and email address will be stored within the first stage of the checkout process to facilitate your shopping experience.
2.) Information relating to your IP address, ISP, browser type and the URLs of sites from which you arrive at the TLVTR website are used to monitor the performance of advertising campaigns and for the purposes of assisting customers who on rare occasions encounter any technical difficulties when using our site.
3.) All customer information including email addresses, delivery and billing addresses and contact telephone numbers are used for the purpose of processing customer order(s) with TLVTR. All sales receipts are sent automatically to customer email addresses.
4.) We do not share, rent or sell any customer information to any third parties for marketing purposes.
5.) All customer delivery addresses and telephone numbers are used when organising the delivery of orders and subsequently must be relayed to our courier company. Our courier company neither share this information with any third party nor use this information for any other purpose than for organising the delivery of orders. Details of the courier company to be used for the delivery of customer orders are made available to customers at the time of placing an order with TLVTR.
All customer payment details including card details are processed automatically within a secure environment by PayPal. All transactions made via are handled in accordance with the Payment Card Industry Data Security Standard, a strict set of security guidelines for all organisations that accept or process card payments.
From time to time we may contact existing customers by email with news of special offers and promotions on our services.